Cadillac and its dealers are here to help in this time of need. Our team is committed to the recovery efforts from Hurricane Laura & California Wildfires.  We will get through this, together.


Cadillac is offering OnStar Crisis Assist services to current, eligible owners in the path of Hurricane Laura & impacted by the California Wildfires for a limited time1. By pushing the OnStar button, our specially trained Advisors can provide access to emergency services, special routing assistance, personal calling, or data for the available in-vehicle 4G LTE Wi-Fi® Hotspot for 30 days to stay connected on the go.

Our Advisors are ready to help 24/7 during this great time of need with:

  • Coordinating emergency rescue and evacuation services
  • Routing away from danger
  • Connecting callers with loved ones, family and friends
  • Directing to available resources like shelter, food and water
  • Booking hotel rooms where feasible
  • Handling "Good Samaritan" calls to help others impacted
  • Adding data for the available in-vehicle Wi-Fi Hotspot1 (data plans provided by AT&T)

1Limited-time offer. Service varies based on several factors, including weather conditions, location, properly functioning equipment, GPS signal and cell reception. OnStar links to emergency services. Data plans provided by AT&T. Services are not offered in all situations and are provided by OnStar at its sole discretion, and capabilities vary by vehicle model. See onstar.com for coverage map, details, and system limitations.

How to activate complimentary OnStar Crisis Assist Service

  1. Push the blue OnStar button
  2. Ask an Advisor for crisis assistance
  3. Those with OnStar-equipped vehicles who do not have their vehicle in a connected state can push the blue OnStar button twice, ask an advisor for crisis assistance, and accept the OnStar User Terms and Privacy Statement to start receiving Crisis Assist services.


If you're looking for a way to help with the relief efforts, the American Red Cross is always looking for volunteers and donations. See how you can make a difference today.